This policy explains what information ticketsinbio ("we", "us") collects, how we use it, and the choices you have. It applies both to artists/managers who create an account and to fans/visitors who interact with a tour page, sign up for a presale, or subscribe to a show calendar.
Account information (if you create an account): name, username, email address, and — if you sign up with a password rather than Google — a securely hashed password. Phone number is collected separately when you create your first campaign.
Fan / visitor information: when you submit your contact info on a tour page — to get notified about tickets, sign up for a presale, or subscribe to a show calendar — we collect your name, email, and/or phone number, whichever the form asks for.
Automatically collected information: IP address, approximate location derived from IP, browser and device information, and cookies used to keep you signed in, remember your session, and measure how tour links perform.
Uploaded content: images, audio, and other files an artist/manager uploads to customize a tour page are stored with our media hosting provider.
We do not sell your personal information to anyone. Information you provide may be used to send you updates about the show you signed up for and about similar shows near you, as described above — but it is never sold or rented to third parties for their own marketing purposes.
Email updates are opt-in by default when you submit your contact info on a tour page. Every marketing email includes a working unsubscribe link, and we honor unsubscribe requests promptly.
If you provide a phone number, we may use it to send you updates about the show you signed up for and — by default, unless you unsubscribe — about similar shows happening in and around your area, the same as email. Any text message includes instructions to opt out (reply STOP).
You can also opt out at any time by emailing ticketsinbio@gmail.com.
We share information only as needed to run the service:
We use cookies to keep you signed in, remember a visitor across a single browsing session for accurate click tracking, and understand how tour pages perform. You can disable cookies in your browser, though some features (like staying signed in) won't work without them.
We retain account and tour data for as long as your account is active. Fan/visitor submissions are retained to support the tour they were submitted to, or until you ask us to delete them.
Passwords are stored using industry-standard hashing (bcrypt), sessions use signed, expiring tokens, and connections to the site are encrypted (HTTPS). No system is perfectly secure, but we take reasonable steps to protect your information.
ticketsinbio is not directed at children. You must be 16 or older to create an account or submit your contact info on a tour page, and we do not knowingly collect personal information from anyone under 16.
You can ask us to access, correct, or delete your personal information, or to unsubscribe from communications, at any time by emailing ticketsinbio@gmail.com.
Our servers and service providers are located in the United States. If you access ticketsinbio from outside the U.S., your information will be processed there.
We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
Questions about this policy? Email ticketsinbio@gmail.com.